Terms and Privacy
TERMS AND CONDITIONS FOR RESINDRIVES.COM 2006 LTD
Resin Drives Ltd Terms and Conditions
Resin Drives Ltd
Effective and Last Updated Date: 12/01/2024
These Terms and Conditions ("Agreement") are entered into by and between Resin Drives Ltd ("Seller," "we," or "us") and the customer ("Customer" or "you") for the supply and installation of resin bound surfaces, tarmac driveways, block paving, rubber surfaces, and related groundworks services. By engaging our services, you agree to these Terms and Conditions.
Definitions
“Contract”: The agreement between the customer and Resin Drives Ltd.
“Services”: The supply and installation of resin bound surfaces, tarmac, block paving, rubber surfaces, and any related works as agreed between the customer and Resin Drives Ltd.
“Subbase”: The underlying layer of material upon which the surface is applied.
"The Seller" refers to Resin Drives Ltd, registered in [CONFIRM JURISDICTION] under company number [CONFIRM COMPANY NUMBER], with its registered office at [CONFIRM REGISTERED OFFICE].
"The Buyer" refers to the person, firm, or company purchasing or agreeing to purchase the Goods from the Seller.
"The Goods" signifies the goods or materials that are the subject of the contract between the Seller and the Buyer.
"The Contract" denotes the legally binding agreement between the Seller and the Buyer for the purchase and sale of Goods, as per these Conditions of Sale.
"The Conditions" encapsulate the clauses and provisions herein, constituting an integral part of this Contract.
"The VAT" represents the Value Added Tax or any similar charge, tax, or levy applicable to the purchase of the Goods.
"The Price" indicates the specified price communicated by the Seller and agreed upon by the Buyer, as stated in the Seller’s acknowledgment or through other means.
“Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.
The Seller retains the right to modify these terms and conditions at any point by presenting revised terms and conditions on its website. (www.resindrives.com)
Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.
1 General Terms and Conditions Overview
1.1 These terms and conditions govern the services and installation of resin-bound, tarmac, block paving, rubber surfaces, and other groundworks provided by Resin Drives Ltd.
1.2 By paying a deposit or agreeing to the quotation, the client confirms acceptance of these terms and conditions.
2 Exclusions
2.1 Resin Drives Ltd does not guarantee, provide warranty for, or accept liability for any surfaces or structures that we have not installed.
2.2 Third-Party Activities
We are not responsible for any damage to our work or the substrate caused by third-party activities. This includes, but is not limited to, reinstatement works, fence installations, landscaping, building works, or any other construction or alterations carried out after our installation. This also applies to third-party works affecting tarmac, concrete, blockwork, edgings, or resin-bound surfaces.
2.3 Warranty exclusions include, but are not limited to, the following:
i) Forceful impacts or point loading;
ii) Unprotected vehicle stabilisers;
iii) Dry steering or wheel spinning by vehicles;
iv) Use of loading equipment such as Moffetts, forklifts, or commercial vehicles exceeding 3.5 tons;
v) Cracking caused by tree roots, animals, frost heave, or other external stresses;
vi) Staining from water, chemicals, fuels, oils, or other substances;
vii) Trafficking by tracked vehicles (e.g., snowploughs);
viii) Natural weathering and general wear and tear;
ix) Damage caused by direct or indirect heat exceeding 99°C (210°F);
x) Damage resulting from works completed by third parties;
xi) Reduced permeability due to ingress of dirt, debris, or other materials;
xii) Damage caused by vibrations, use of heavy equipment, or natural disasters;
xiii) Acts of God, vandalism, or accidents;
xiv) Damage caused by extreme or prolonged weather conditions, including heatwaves, drought and flooding, resulting in associated ground movement, expansion, contraction, subsidence or water ingress, where such damage is not attributable to defective materials or workmanship.
xv) Mineralogical variations in the aggregate, including rust spotting, which may affect the aesthetic, physical or mechanical properties of the surface.
xvi) Damage or contamination caused by animals, including digging, scratching, chewing, excrement or burrowing (e.g., foxes, horses, deer, dogs, rodents or other wildlife)
2.4 Surface Slip Reduction
Slip reduction features (e.g., 1mm glass overlay) are not included unless specifically requested by the client. If the client wishes to include this feature, an additional cost will apply should it after the initial resin bound installation.
2.5 Resin Bound Overlay Disclaimer
Resin Drives Ltd does not provide a warranty for the subbase when applying a surface overlay. This includes but not limited to resin-bound, tarmac, block paving, rubber surfaces and other groundworks provided by Resin Drives Ltd. The client acknowledges and accepts this limitation before proceeding with the installation.
2.6 Image Render Disclaimer
The rendered images provided are for illustrative purposes only. Actual colours, textures and finishes may vary due to lighting conditions, screen settings and material variations.
2.7 Additional Rubber (EPDM, Rubber Mulch, Safety Rubber, Wet-Pour) Warranty exclusions include but are not limited to, the following:
i) Forceful impact damage, indentation, or compression from equipment, machinery, furniture, or objects not designed for use on EPDM surfacing;
ii) Damage caused by point loading, heavy plant, scaffolding, or temporary site compounds;
iii) Use of bicycles, scooters, skateboards, or similar wheeled equipment;
iv) Damage resulting from vehicle access or stabilisers (e.g., MEWPs, cherry pickers, or maintenance vehicles);
v) Cracking, lifting, or deformation caused by tree roots, ground movement, or frost heave;
vi) Staining, discolouration, or degradation from water pooling, fuel, oil, solvents, cleaning agents, or other chemicals;
vii) Damage caused by heat sources exceeding 70°C (e.g., hot objects, fires, fireworks, or cigarettes);
viii) Vandalism, misuse, or neglect, including graffiti removal damage;
ix) Natural weathering, colour fading, or surface wear resulting from normal use and UV exposure;
x) Reduced permeability or drainage issues caused by dirt, debris, algae, or lack of routine cleaning;
xi) Damage caused by vibration, ground movement, or works by third parties affecting the substrate;
xii) Acts of God, accidents, or natural disasters beyond our control;
xiii) Variations in rubber granule texture, shading or appearance due to manufacturing batch differences or UV exposure.
xiv) Damage or contamination caused by animals, including digging, scratching, chewing, excrement, or burrowing (e.g., foxes, horses, deer, dogs, rodents or other wildlife)
3 Booking Deposit and Non-Refundable Clause
3.1 Deposit
A non-refundable deposit is required to secure the booking. The deposit is due upon the client’s acceptance of the quotation and is necessary to reserve a place for the scheduled work.
3.2 Cooling-Off Period
The cooling-off period for cancelling the contract is 14 days from the date of deposit payment. After this period, the deposit becomes non-refundable under all circumstances as materials may have been purchased by this point and are non-refundable to Resin Drives Ltd.
4 Surface Slip Reduction Disclaimer
4.1 Slip reduction features (e.g., 1mm glass overlay) are not included unless specifically requested by the client. If the client wishes to include this feature, an additional cost will apply should it be after the initial resin bound installation.
4.2 The client understands that the surface will feel rougher with the slip reduction addition.
5 Resin Bound Overlay Disclaimer
5.1 The warranty does not cover the subbase when installing a resin-bound overlay.
5.2 The client acknowledges that they accept this limitation upon proceeding with the installation.
6 Image Render Disclaimer
6.1 Rendered images provided in the quotation are for illustrative purposes only.
6.2 Actual colours, textures, and finishes may vary due to lighting conditions, screen settings, and material variations. These renders do not constitute a guarantee of the final product.
7 Surface Aesthetics and Hand‑Finished Irregularities
7.1 Hand‑Installed Surface Variation
The installation of resin‑bound, resin‑bonded, paving, tarmac, and other surfaces is undertaken manually by skilled operatives. As such, slight inconsistencies in texture, colour tone, or levelness may occur.
7.2 Subtle Unevenness Under Low‑Angle Light
Under certain lighting conditions—especially low or oblique light—minor surface irregularities may become more prominent. These are inherent to hand‑finished natural or resin surfaces and are not considered defects or faults within the scope of the warranty.
7.3 No Grounds for Withholding Payment
Such natural aesthetic variations do not impact the longevity or structural integrity of the surface and shall not constitute grounds for remedial work or withholding any payments due.
7.4 Client Acceptance
By accepting the quotation and confirming the booking deposit, the Client acknowledges their understanding of and agreement with this allowance for hand‑finish surface variations and lighting‑induced appearances.
7.5 Assessment Under Normal Daylight Conditions
All assessments of surface finish, levelness, and texture shall be made under standard daylight conditions. Observations made under artificial lighting, low-angle sunlight or directional spotlights shall not be used to determine workmanship defects.
7.6 Remedial Work Scope
Where any workmanship concern is identified and agreed by both parties as falling outside normal tolerance, Resin Drives Ltd reserves the right to carry out localised remedial works only, unless otherwise agreed in writing.
8 Liability for Plant and Machinery
8.1 Plant and machinery may be left on-site overnight, the client should ensure that their home insurance covers any potential theft or damage to the plant and equipment.
8.2 The client is responsible for any theft or damage to materials and plant left on-site.
9 Liquidated Damages, Fines or Penalties
9.1 Resin Drives Ltd is not liable for any liquidated damages, fines or penalties imposed by a contractor or arising from delays beyond our control. The client agrees not to hold the Company responsible for any such costs.
10 Payment Terms and Legal Actions
10.1 Payment Structure
The total project cost will be outlined in the estimate and divided into staged payments.
The total project cost will be outlined in the estimate provided to the Client and divided into agreed staged payments. These stages may vary depending on the scope, size, and nature of the works. A typical example may include:
• 25% Booking Deposit – Payable upon project booking and acceptance of the quotation (subject to a 14-day cooling-off period as per Clause 3.1).
• Interim payments – Payable upon completion of key project stages, such as Excavation, Infill Layering, Additional Preparations, Binder Course or Surface Course.
• Final payment – Payable upon completion of all contracted works, including Surface Course, Waste Removal, and any Additional Preparations, where applicable.
Unless otherwise agreed in writing, the specific payment breakdown will be confirmed in the formal estimate and shall form part of the contract between the Client and Resin Drives Ltd
Example as follows
25% Booking Deposit – Payable upon project booking and estimate acceptance. (14-day cooling-off period applies, after which this becomes a non-refundable deposit – see 3.1)
25% Payment – Due upon completion of Excavation and Infill Layering.
25% Payment – Due upon completion of the Binder Course (or equivalent stage).
25% Final Payment – Due upon completion of the Surface Course and Waste Removal.
The final invoice will include delivery of any agreed documentation, such as the 10-Year Warranty PDF and Carbon Offset Certification (if applicable). No warranty or documentation will be issued until the full project balance is paid in full.
10.2 Variations and Additional Works
Any variations, additional works, or materials not included in the original estimate will be invoiced separately and are payable upon receipt.
10.3 Out-of-Hours Work
The Company reserves the right to charge additional fees for any work carried out outside of normal working hours, including evenings, weekends or bank holidays, unless otherwise agreed in writing.
10.4 Interim Payment Enforcement and Work Suspension
Failure to make any interim or staged payment by the due date shall constitute a material breach of contract and shall entitle Resin Drives Ltd to immediately suspend all works until payment is received in full.
During any period of suspension arising from non-payment, Resin Drives Ltd reserves the right to apply a standing charge of up to £800 per day, together with any additional reasonable costs incurred, including but not limited to labour, plant hire, delivery charges, storage, remobilisation and administrative costs.
Any delays resulting from non-payment may lead to rescheduling of the works, programme extensions and recovery of any reasonable additional costs arising from such delay.
Suspension of works under this clause shall not constitute a breach of contract by Resin Drives Ltd.
10.5 Late Payments
If payment is not received within 28 days from the invoice date
A 7-day written reminder will be issued.
If payment is still not received, a final 7-day notice will be sent.
The Company reserves the right to pursue legal action thereafter.
The warranty shall not come into effect until full payment is received.
10.6 Legal Action and Recovery Costs
If legal proceedings are required to recover outstanding payments, all legal and administrative costs incurred by Resin Drives Ltd will be added to the outstanding balance. Legal proceedings will commence following the expiry of the final 7-day notice period.
10.7 Right to Cancel or Terminate for Non-Payment
Where payment remains outstanding following the processes set out above, Resin Drives Ltd reserves the right to cancel scheduled works and/or terminate the contract by written notice.
Upon cancellation or termination due to non-payment
All works completed, materials ordered, labour costs, plant hire, deliveries, mobilisation costs and any other reasonable costs incurred shall become immediately due and payable.
Any project dates or programme commitments shall be released and may be reallocated to other projects.
Rebooking of works shall be subject to revised availability, revised pricing where applicable, and full settlement of all outstanding balances.
Termination under this clause shall not limit any other legal rights available to Resin Drives Ltd.
10.8 Dispute Resolution
Any disputes must first be raised in writing with the Company. Both parties will make reasonable efforts to resolve disputes amicably. If a resolution cannot be reached, the Company reserves the right to:
• Engage in mediation or arbitration; or
• Terminate the contract without further liability where the dispute materially affects the delivery or completion of the works.
11 Remedial Works and Payment Before Repairs
11.1 Any remedial works required due to factors outside of our control or after the Company has left the premises will only be carried out once the final invoice has been paid.
11.2 These works will be quoted separately.
12 Satisfaction Claims
12.1 The client must report dissatisfaction with the work carried out within 7 days after completion. Claims reported after this period will be treated as warranty claims.
12.2 The client must notify us in writing of any defects or issues within this period.
13 Client Obligations for Site Readiness
13.1 The work site and area must be cleared of all debris, vehicles and, where instructed prior to installation, jet-washed and swept.
13.2 The Client shall ensure that the site is fully prepared, accessible, safe and ready for works on the agreed commencement date in accordance with the agreed scope of works.
13.3 If the site is not ready for works or installation, additional charges may apply for delays caused by the Client’s failure to meet their obligations.
13.4 Delays on site may incur a charge of £110.00 ex VAT per hour or part thereof.
13.5 Where a revisit is required due to site readiness issues, an £800.00 ex VAT charge may apply.
13.6 Any cancellation or postponement of scheduled works must be provided in writing with a minimum of seven (7) day's notice prior to the agreed commencement date. Where such notice is not provided, or where works are cancelled after this period, the Company reserves the right to recover any reasonable costs incurred, including but not limited to plant, machinery, labour, materials, deliveries or other associated preparation costs.
14 Goods Delivery and Risk
14.1 The buyer assumes responsibility for the goods once they are delivered to the designated address.
14.2 The buyer is responsible for ensuring the goods are stored securely and are covered by their insurance.
14.3 Any damages or losses to goods, once delivered, are the responsibility of the buyer.
14.4 If goods are refused or obstructed upon delivery, the buyer agrees to cover the costs of restocking, handling, and any redelivery fees.
14.5 Title to any goods remains with the Company until full payment has been made.
15 Site Preparation and Access
15.1 The Client must ensure that the site is ready for work before the scheduled start date. All working areas should be clear of debris and vehicles.
15.2 Suitable parking must be provided for all vehicles, including vans and plant machinery.
15.3 If the site is not prepared or if access is restricted, additional charges may apply.
16 Natural Variations in Materials
16.1 Resin Drives Ltd makes no guarantee regarding the uniformity of natural materials, such as stone or aggregate due to but not limited to quarrying and batching. The client accepts that variations in colour, texture and blend are natural occurrences and do not constitute defects in the product or installation.
16.2 The client agrees that such variations will not be grounds for withholding payment.
17 Curing and Setting Times
17.1 Resin Bound Surfaces
After installation, resin-bound surfaces require a curing period of 24-72 hours. The curing time depends on the temperature and humidity levels at the time of installation.
17.2 Impact of Weather Conditions
Weather conditions may affect curing times. The surface should be protected until fully set and cured.
17.3 Tarmac Surfaces
Tarmac surfaces require a curing period of 24 hours before traffic can be allowed. However, heavy loads or traffic should be avoided for up to 72 hours to allow the tarmac to set properly.
17.4 Block Paving and Paving Stones
Block paving and paving stones generally require 24-48 hours to set and fully cure. It is important that these surfaces are not subjected to heavy weight or movement until the curing process is complete.
17.5 Concrete Surfaces
Concrete surfaces require at least 48-72 hours to fully cure. This curing process is essential for achieving maximum strength and durability, and the surface should be kept undisturbed during this period.
17.6 Rubber Safety Surfaces (Wet Pour or Rubber Mulch)
Rubber surfaces typically require a curing period of 24-48 hours, depending on weather conditions. The surface should remain undisturbed during this time to ensure the material bonds properly.
17.7 Client’s Responsibility Post-Installation
The client is responsible for ensuring that the surface remains undisturbed during the curing period. This includes avoiding heavy foot or vehicle traffic, preventing the surface from being washed or exposed to harmful chemicals, and ensuring no construction work or other activities are performed that could damage the setting surface.
17.8 Post-Installation Use and Curing Period
Following installation, the Buyer agrees that the installed surface must not be walked on, driven on, or otherwise used for a minimum of 48 hours to allow proper curing. The Buyer assumes full responsibility for protecting the surface during this curing period. Resin Drives Ltd shall not be liable for any damage, defects, or performance issues resulting from failure to comply with this requirement. Should damage occur during this period, the Seller may offer to carry out repairs at the Buyer’s expense. Payment for the installation may not be withheld on the grounds of such damage.
17.9 Damage Beyond Seller’s Control
Once installation is complete and Resin Drives Ltd’s team has vacated the site, the Seller shall not be liable for any damage caused by external factors beyond its control. This includes but is not limited to damage caused by the Buyer, third parties, animals, wildlife, or adverse weather conditions. Any repair work required due to such damage will be quoted and charged separately. The Buyer understands and accepts that repaired areas may differ in appearance or texture from the original installation, and the Seller does not guarantee an exact match.
18 Damages and Liability After Installation
18.1 The buyer acknowledges and agrees that following the installation of the goods and after the installation team has left the premises, Resin Drives Ltd is not liable for any damages that require repairs caused by factors beyond our control. This includes but is not limited to:
i) Buyer-caused damage;
ii) Third-party damage;
iii) Wildlife or weather-related damage.
18.2 If damage occurs to the surface, Resin Drives Ltd will repair the area at the client’s cost.
18.3 The buyer acknowledges that any repairs or alterations made to the goods, including but not limited to surfaces or installations, may result in visible differences in the appearance or texture of the surface. The client accepts that repaired areas may not match the original surface and will not hold Resin Drives Ltd responsible for such differences.
18.4 The buyer agrees to not withhold any payments due under these conditions.
19 Liability for Accidents, Injuries or Misuse
19.1 Following installation, Resin Drives Ltd shall not be held liable for any slips, falls, accidents, or injuries resulting from the misuse, handling, or activities of the buyer.
19.2 The buyer accepts full responsibility for the proper use and handling of the purchased goods and agrees to release Resin Drives Ltd from any claims, damages, or liabilities associated with accidents, injuries, or damages incurred during or after the use of the purchased items.
19.3 Surface Slip Risk and User Responsibility
The Buyer acknowledges and accepts that surfaces installed by Resin Drives Ltd—such as resin bound, resin bonded, tarmac, asphalt, Type 1 and Type 3 aggregates, paving, edging, wood, and stone—may be, or become, slippery, particularly when wet. Users are responsible for taking appropriate precautions, including the use of anti-slip footwear or traction aids. Resin Drives Ltd shall not be held liable for any slips, falls, injuries, or damages resulting from the inherent nature of the installed surfaces.
19.4 Assumption of Risk and Liability Waiver
The Buyer accepts and assumes full responsibility for the proper use, maintenance, and ongoing condition of all goods and installed surfaces. Resin Drives Ltd shall not be liable for any injuries, accidents, or damages occurring during or after use of the goods due to misuse, negligence, lack of maintenance, or other external factors. The Buyer hereby releases Resin Drives Ltd from any claims or liabilities arising in such circumstances.
20 Force Majeure
The Company will not be liable for any delay or failure to perform its obligations due to circumstances beyond its control, including but not limited to acts of God, strikes, accidents, or natural disasters.
21 Health and Safety
21.1 Compliance
Resin Drives Ltd is dedicated to maintaining the highest health and safety standards across all worksites. We fully comply with all applicable UK health and safety laws, including the Health and Safety at Work etc. Act 1974 and its associated regulations.
21.2 Client Responsibilities
The Client must ensure the worksite is safe and accessible for the installation team. This includes removing debris, obstacles, and ensuring pets and children are kept clear of the work area.
The Client must inform Resin Drives Ltd of any site-specific hazards, underground services, or other conditions that could affect safety during the works.
Where the work requires extended time on site, the Client must provide adequate welfare facilities, such as access to drinking water, rest areas, and sanitary arrangements.
21.3 Contractor Safety
Resin Drives Ltd guarantees that all personnel are properly trained and equipped with suitable personal protective equipment (PPE).
Risk assessments are carried out before work begins and are continually reviewed throughout the project to manage and mitigate any hazards.
All machinery and equipment used on site comply with relevant safety standards and will be operated only by qualified personnel.
21.4 Accident Reporting
Any accidents or incidents involving Resin Drives Ltd personnel on site will be promptly reported to the Client and, where required, to the appropriate authorities.
The Client must also inform Resin Drives Ltd immediately of any accidents involving their own personnel or third parties occurring on or near the worksite.
21.5 Liability and Indemnity
Resin Drives Ltd accepts no liability for injuries or damages caused by unsafe site conditions that were not communicated or rectified before work commenced.
The Client agrees to indemnify Resin Drives Ltd against any claims from third parties arising due to unsafe site conditions, negligence in supervision, or failure to comply with reasonable safety requests.
21.6 Work Suspension
Resin Drives Ltd reserves the right to suspend all work immediately if unsafe conditions are identified that endanger personnel or the public. Work will only recommence once these hazards have been satisfactorily addressed.
Suspensions caused by the Client’s failure to meet health and safety obligations may incur additional charges and project delays.
21.7 Buyer’s Responsibility for Goods
The Buyer acknowledges the potential hazards associated with the goods supplied by Resin Drives Ltd, whether stored at the Seller’s premises, in transit, or on-site. Resin Drives Ltd accepts no liability for any damage or injury resulting from actions by the Buyer or their representatives. The Buyer is responsible for ensuring compliance with all relevant regulations, including but not limited to COSHH (Control of Substances Hazardous to Health) and any transport or vehicle labelling requirements. Product Safety Data Sheets (SDS) and technical literature are available on request.
22 Power and Water Supply
22.1 The Client agrees to provide access to a suitable water supply and electrical power source, free of charge, for the duration of the installation works.
22.2 Failure to provide power and water may result in delays and additional charges if alternative arrangements are required.
23 Light Fittings and Embedded Fixtures
23.1 Light fittings or any other fixtures that require resin installation around them must be installed at the correct height and depth prior to resin works commencing.
23.2 Resin Drives Ltd will not be liable for any inconsistencies, uneven finishes, or visual imperfections resulting from incorrectly installed or poorly positioned fittings.
23.3 Responsibility for ensuring the correct placement lies solely with the Buyer or their appointed third party.
23.4 Any remedial works required due to such issues will be chargeable.
24 General Warranty Periods
Unless expressly stated otherwise in writing, the following warranty periods shall apply from the date of completion of installation. All warranties provided by Resin Drives Ltd are subject to strict adherence to the company’s Terms and Conditions and associated Maintenance Guidelines. Each warranty shall diminish in value annually, as specified, and applies solely to the originally contracted client.
24.1 Resin Bound Installations
A warranty period of ten (10) years is provided, subject to a diminishing value of 10% per annum. This warranty covers installation workmanship and material integrity but excludes damage from misuse, external impact, or subbase failure.
24.2 Paving Supply and Installation
A warranty period of six (6) years, diminishing by 16.7% per annum, is provided. This covers installation workmanship and surface stability. It excludes wear caused by natural movement, jointing sand loss, and biological growth such as moss or weeds unless otherwise agreed in writing.
24.3 Tarmac/Asphalt (Open or Close Graded – AC10, AC14, AC20, DBM, HRA)
A warranty period of two (2) years, diminishing by 50% per annum, applies. Warranty coverage is limited to material defects and workmanship. It does not extend to damage from traffic overloading, oil or chemical staining, or subbase instability.
24.4 SMA Tarmac Supply and Installation
A warranty period of two (2) years, diminishing by 50% per annum, is provided. This includes coverage for workmanship and material integrity but excludes surface wear from turning vehicles, high temperatures, or environmental conditions.
24.5 Block Paving
A warranty period of five (5) years, diminishing by 20% per annum, is granted. This covers workmanship and surface stability. The warranty does not extend to natural jointing sand erosion, weed growth, or efflorescence.
24.6 Concrete Surfaces (Plain or Patterned)
A warranty period of five (5) years, diminishing by 20% per annum, is applicable. This covers workmanship and material defects. Exclusions include cracks caused by ground movement, shrinkage, or accidental impact.
24.7 Rubber Crumb Safety Surfaces (Wet Pour or Rubber Mulch)
A warranty period of three (3) years, diminishing by 33.3% per annum, is provided. This covers bonding and surface cohesion. The warranty excludes wear due to excessive play activity, UV fading, or subbase failure.
24.8 Edging and Kerbing (Concrete or Stone Edges)
A warranty period of five (5) years, diminishing by 20% per annum, is applicable. This covers fixing integrity and structural stability. Cosmetic chipping, wear from external forces, and environmental effects are not covered.
24.9 Drainage Installations (Basic Surface Water Drainage)
A warranty period of two (2) years, diminishing by 50% per annum, is granted. This applies to installation workmanship and alignment integrity. It excludes blockages, backflow, or flooding due to third-party causes, debris accumulation, or system misuse.
24.10 Artificial Grass (Supplied and Installed)
A warranty period of five (5) years, diminishing by 20% per annum, is provided for the installation workmanship. Product-specific manufacturer warranties may apply separately to the synthetic grass material and shall be governed by their respective terms.
24.11 All warranties are valid only where the surface has been installed by Resin Drives Ltd and maintained in accordance with our official Care & Maintenance Guidelines.
25 Estimates
25.1 All estimates provided by Resin Drives Ltd are based on the information available at the time of inspection and/or client briefing. They are intended as a guide and do not constitute a fixed or binding quotation.
25.2 Due to the inherent uncertainties of groundwork projects, including but not limited to varying site conditions, hidden obstructions, unforeseen sub-base issues, drainage complications, contamination or adverse weather conditions, actual work requirements and costs may vary from the original estimate.
25.3 In the event that additional work, materials or time are required beyond what was initially estimated, the client will be informed as soon as practicably possible. Any such variations will be subject to a revised quotation and must be agreed upon before additional works proceed.
25.4 Resin Drives Ltd reserves the right to amend or withdraw an estimate at any time prior to a formal agreement being made in writing.
26 Unforeseen Works and Additional Costs
26.1 The quotation is based on information available and site conditions reasonably identifiable at the time of survey. The Client acknowledges that groundwork, excavation, and resurfacing projects are investigative by nature and that certain site conditions cannot reasonably be identified until works have commenced.
26.2 If, during the course of the works, conditions arise that were not reasonably foreseeable at the time of quotation and which require additional labour, materials, plant, or time, Resin Drives Ltd reserves the right to carry out such unforeseen works and charge additional reasonable and proportionate costs.
26.3 Unforeseen works may include, including but not limited to:
Hidden or unidentified underground services or utilities
Unstable, contaminated, or unsuitable ground or sub-base
Structural defects in existing substrates or bases
Unexpected drainage or water ingress issues
Additional excavation or removal of unforeseen materials
Restricted or altered access impacting installation
Discovery of hazardous materials
Any site conditions not reasonably identifiable at survey
26.4 Where practicable, the Client will be notified upon discovery of unforeseen works, provided with an explanation and cost implication, and approval sought before proceeding. Where immediate action is required for safety, structural integrity, programme continuity, or to avoid additional delay or cost, Resin Drives Ltd may proceed without prior approval and charge accordingly.
26.5 The discovery of unforeseen conditions shall not be deemed an error, omission, or negligence in the original quotation or survey where such conditions were not reasonably identifiable.
26.6 Costs arising from unforeseen works shall be payable in addition to the original contract sum and subject to the same payment terms.
26.7 Nothing in this clause limits or excludes the Client’s statutory rights under applicable consumer protection legislation.
27 Warranty Conditions and Impact of Payment Terms
27.1 Warranties provided by Resin Drives Ltd, including but not limited to the 10-Year Installation Warranty or any other guarantees or assurances, shall only become active once the final invoice has been paid in full and within the agreed payment terms.
27.2 If any invoice issued by Resin Drives Ltd—whether for materials only, labour only, or a combination of both—is not paid in full by the due date specified, any associated warranty shall be deemed void and unenforceable unless and until full payment is received.
27.3 If payment is made more than 90 calendar days after the invoice due date, the warranty shall remain void unless all outstanding sums are paid in full together with:
Statutory interest at 8% above the Bank of England base rate (accruing daily from the due date), and
A fixed compensation fee under the Late Payment of Commercial Debts (Interest) Act 1998 (£40 for debts under £1,000; £70 for debts between £1,000 and £10,000; £100 for debts over £10,000).
27.4 Resin Drives Ltd also reserves the right to:
Withhold the delivery of any warranty certificates, documentation, aftercare or maintenance guides until all outstanding payments (including interest and fees) are settled;
Notify the end user, occupier, or property owner of the invalidation or suspension of the warranty due to non-payment or persistent late payment—especially in circumstances where the works were ordered by a third party (e.g., contractor, developer, managing agent, or intermediary).
27.5 Warranties are valid only for the original purchaser and are non-transferable unless otherwise agreed in writing.
27.6 In the event of a property ownership change, the warranty may be transferred to the new owner upon payment of a fee equal to 20% of the original project value, subject to a site inspection and written approval by Resin Drives Ltd.
27.7 Any remedial work carried out under warranty shall not exceed the original contract value and may result in visual or textural differences. These differences do not constitute a defect and will not form the basis of a further warranty claim.
27.8 Resin Drives Ltd reserves the right to refuse warranty activation or transfer where the surface shows signs of neglect, poor maintenance, unauthorised modification, environmental damage, or misuse that would otherwise void the warranty under standard conditions.
27.9 This clause operates in addition to, and does not limit, any other rights available to Resin Drives Ltd under statute or common law in the event of non-payment or breach of contract.
28 Change Orders
Any alterations, additions or deviations from the original agreed scope of works must be requested in writing by the client and are subject to approval by Resin Drives Ltd. No changes will be deemed accepted unless confirmed in writing by us.
All approved change orders may result in adjustments to the project timeline, pricing, and/or materials used. Any such adjustments will be communicated to the client and must be agreed upon before the additional work is undertaken.
Verbal instructions or requests made on-site will not be actioned unless followed up with written confirmation and formally accepted by Resin Drives Ltd.
Resin Drives Ltd reserves the right to refuse any change order that, in our professional opinion, compromises the structural integrity, safety, or aesthetic outcome of the works.
Any delays caused by change orders, including client indecision or late approval, may result in additional charges and/or rescheduling of the project timeline.
29 Acceptance of Terms by Deposit Payment
29.1 The client accepts these terms and conditions by paying the deposit, which acts as formal acceptance of both the terms and the quotation.
29.2 By proceeding with any services provided by Resin Drives Ltd, the Client acknowledges and agrees to abide by these Terms and Conditions.
Governing Law
These Terms and Conditions are governed by English law, and any disputes will be resolved in the courts of England and Wales.
Contact Information
Resin Drives Ltd
Legal company name: Resin Drives Ltd
Company number: [CONFIRM COMPANY NUMBER]
Registered Office: [CONFIRM REGISTERED OFFICE]
Contact number: 01732 387097
Email: info@resindrives.com
Refund and Cancellation Policy
Effective Date: 12/01/2024
At Resin Drives Ltd, we pride ourselves on offering quality workmanship and a smooth customer experience. Below are our policies regarding cancellations and refunds.
Cooling-Off Period
Domestic clients are entitled to a 14-day cooling-off period from the date of contract signing. During this time, cancellations may be made in writing without penalty, and any deposits paid will be refunded in full.
Deposits
All deposits are non-refundable after the 14-day cooling-off period has passed. This covers project scheduling and administrative costs.
Cancellations After the Cooling-Off Period
If a customer cancels
After materials have been ordered, they will be charged in full for all material costs incurred.
After work has commenced on-site, the next staged payment (as per the contract) becomes immediately due to cover labour and operational costs.
No refunds will be issued for works already completed or materials installed.
Completed Works
Once installation is complete, all sales are final, and we do not offer refunds. However, your installation is covered under our warranty subject to our Terms & Conditions.
Aftercare and Maintenance Guide
Effective Date: 12/01/2024
To maintain the appearance and performance of your new surface installed by Resin Drives Ltd, we recommend the following care practices.
General Aftercare Advice
We’re happy to offer free advice post-installation—please feel free to contact us anytime.
Maintenance Services
We provide chargeable maintenance services including
Light cleaning and resealing
Surface repair
Joint refilling (where applicable)
Please get in touch if you’d like a quote for scheduled maintenance.
Cleaning Guidelines
Use a soft broom or light jet wash (no closer than knee height) to remove dirt and debris.
Avoid using acid-based products, chemicals, or harsh cleaning agents.
For stains or spills, please contact us for recommended cleaning advice.
Important Notes
Improper use of pressure washers (below the knee), abrasive tools, or unapproved cleaning agents may invalidate your warranty.
Maintaining adequate water permeability is essential. Blocked or clogged surfaces may compromise drainage and void the warranty.
Complaints Policy
Effective Date: 12/01/2024
At Resin Drives Ltd, we are committed to providing high-quality products and services. However, if you are dissatisfied with any aspect of our service, we encourage you to contact us. We value feedback and aim to resolve any issues quickly and efficiently.
How to Submit a Complaint
If you wish to make a complaint, please follow the steps below
Contact Us
In writing via email at info@resindrives.com
In writing via post at 3 Townsend Square ME19 4HE
Provide Details
Please provide as much detail as possible about your complaint, including your contact details, a description of the issue, and any relevant order numbers or reference codes.
Acknowledgment
We will acknowledge receipt of your complaint within 7 business days and aim to resolve the issue within 30 business days.
Investigation and Resolution
Upon receiving your complaint, we will investigate the issue and work with you to resolve it promptly.
If we are unable to resolve the matter to your satisfaction, we will provide a written response detailing the reasons for our decision.
Escalation
If you are still not satisfied with the outcome, you may contact an independent dispute resolution service. We will provide you with relevant details if required.
Contact Us:
In writing via email at info@resindrives.com
In writing via post at 3 Townsend Square, Kings Hil,l Kent ME19 4HE
Provide Details:
Please provide as much detail as possible about your complaint, including your contact details, a description of the issue, and any relevant order numbers or reference codes.
Acknowledgment:
We will acknowledge receipt of your complaint within 7 business days and aim to resolve the issue within 30 business days.
Investigation and Resolution:
Upon receiving your complaint, we will investigate the issue and work with you to resolve it promptly.
If we are unable to resolve the matter to your satisfaction, we will provide a written response detailing the reasons for our decision.
Escalation:
If you are still not satisfied with the outcome, you may contact an independent dispute resolution service. We will provide you with relevant details if required.